Privacy Policy

Effective date: January 2024

PREMIUM OP SERVICES LLC (hereinafter "the Company", "we", "us") is firmly committed to regulatory compliance and the privacy and protection of personal data. Therefore, in this Privacy Policy (hereinafter referred to as the/our "Policy"), the User (hereinafter referred to as "the User", "you", "your") will find all the relevant information to know how we treat your personal data. If you do not agree with this Policy, please do not access and use our Website.

Please note that to access and use our Web Site you must be of legal age and have the legal capacity to contract, in accordance with the applicable national laws and regulations of your country of birth or residence.

This Policy may be updated, among others, according to new legislative or jurisprudential requirements and/or business needs. Any update or modification of this Policy shall be deemed applicable from the time of its publication on the website. Therefore, the user is advised to regularly review this Policy.

This Policy will always be available on the Website for users to consult at any time.

If you have any questions or concerns regarding this Policy, you may contact our Customer Service by writing to the following e-mail address:, or via our Contact Form

Who is the data controller?, i.e. the Company, is responsible for the processing of your personal data

When does this Policy apply?

This Policy applies when we collect, use and process, as a user of our Website, your personal data.

Our Website may contain functionalities or links that may redirect to third party websites. In this regard, please note that we do not operate such third party websites, so we cannot assume any responsibility for the information and content provided therein and/or the correct provision of the functionalities and/or services offered by such third parties, as we have no control over it. These third party websites are subject to their own cookie and privacy policies.

What is personal data and what data do we process?

For the purposes of this Privacy Policy, “personal data” means all the data that identifies you or that could be used to identify you, (i) such as the data you provided when filling in any of our form(s) and/or when requesting the Embassy registration as well as additional information/personal data requested by our Customer Service Team in order to correctly provide the documents and/or services; and/or (ii) information provided by browsing this website or from your IP address.

In all cases, we only process personal data that is strictly necessary for the fulfillment of the purposes described above. In this sense, if you provide us with more information than is expressly required, you consent to the processing of the same for the informed purposes for which you have sent it.

In order to make proper use of our Services, you must provide us with accurate, truthful, current and complete information that is true to your actual situation.

If you provide us with personal data of third parties, whether minors or adults, you confirm that you have informed them about the purposes of the processing of their personal data and you guarantee that you have obtained their prior and express consent to communicate their personal data to us. In this sense, if you provide us with the personal data of a minor, you guarantee that you are their parent and/or legal guardian and, therefore, you consent to the processing of your child's and/or ward's personal data.

What do we use your personal data for?

Please be informed that you only are required to provide personal data and information strictly necessary to fill in necessary application form(s), and/or when we request from you additional information as a requirement of the Government according to the Services contracted, and/or to submit a query by means of our Contact Form. In this sense, if you provide us with more information than that expressly required, you consent to the processing of it for the purpose/s for which you're sending it.

That said, we use your personal data for the following purposes:

  • To provide you with our professional assistance Services, such as to respond to your inquiries sent to our Customer Service;
  • To send you up-to-date information according to Government updates and/or operational communications regarding the status and result of your application;
  • For administrative purposes related to the Service offered, such as accounting and billing tasks, verification of your payment information and others;
  • To comply with our legal obligations, legal requirements, laws and regulations and/or to respond to judicial, police or law enforcement requirements;
  • To protect, investigate and deter fraudulent, unauthorized or illegal activities on or through this website;
  • To improve our website, services and user support, as well as to improve your user experience on our website by analyzing your behavior while browsing through this website.

What is the legal basis for the processing of your personal data?

We will only process your personal data where there is a lawful basis for doing so. The lawful basis will depend on the reason why we collect and process your personal data. In almost all cases the lawful basis will be:

  • The execution of the contract when purchasing our Services (i.e submitting your application form(s) before the Government and the immigration authorities; and responding to your information requests addressed to our Customer Service Team, among others).
  • The consent you have given us for the processing of your personal data in relation to the purposes informed at the time of collection of your data;
  • The performance of the contract when using our Services;
  • Comply with our legal obligations and/or meet the administrative, judicial, police or corresponding authorities' requirements;
  • Our legitimate interest to (i) provide a better user experience when accessing and using this website and operate it efficiently, (ii) verify Customer identity and monitor fraudulent activity to preserve the security and integrity of our website; (iii) defend and address our rights in the event a claim arises in connection with our Services.

How long do we keep your personal data?

We will keep your personal data only for as long as is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained, and duly blocked, for until the Company has complied with its legal obligations and has met with its business needs, objectives and strategies. In this sense, your personal data will be kept, for example, for as long as is needed in order to address and defend our legitimate interests regarding any claims in connection with the Services offered; until your request for information and/or refund is answered; to finish the investigation of detected fraudulent or illicit activity; we will retain the Cookies’ information providing that you do not revoke its consent.

Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Furthermore, if you had provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.

To whom do we disclose your personal information?

We may disclose your personal data to the following third parties, including but not limited to:

  • The Government of the country you are visiting or for which you are applying for one of our immigration services, as it is the competent body to approve or deny your application(s).
  • Credit and debit card companies to process payments and (when necessary) carry out fraud controls;
  • To public bodies and/or administrative or judicial authorities, as well as the police, as required by applicable laws and regulations;
  • To law firms to respond to any claims relating to our Services and/or to protect our legitimate interests;
  • To technology service providers that host our information systems and/or provide us with technology tools or support;
  • To providers that help us to properly deliver our Services.

The third parties mentioned above may have their headquarters outside the European Economic Area, therefore the personal data will be object of an international transfer. In this regard, we inform you that we only transfer personal data to recipients located in countries that offer a level of personal data protection comparable to the laws and regulations of data protection of European countries or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and that your individual rights and freedoms are guaranteed.

How do we protect your personal data?

Your trust is very important to us. For that reason, your personal data is stored confidentially and securely in our information systems. We have established the appropriate technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

Likewise, we have taken reasonable precautions to guarantee that all our staff, as well as the suppliers or collaborators who have access to Customers' personal data, have received adequate training regarding the processing of the personal data collected and that they comply with said data protection obligations.

Although We will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide to us by others means such as by email, please bear in mind that you should also take precautions to keep your personal data safe e.g. you must not enter or confirm bank details by means of fake messages and/or websites.

What Rights Do You Have and How Can You Exercise Them?

You may exercise your rights of access, rectification, erasure, restriction of processing, object, as well as the right to the portability of your personal data, with a written request, addressed to us, via our Contact Form or by writing to us to

As a general rule, we will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account if your request is particularly complex or you have made several requests. In this case, we will notify you of this event and explain the reasons for the delay to you.

Finally, we inform you that, where you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or the processing of your personal data. If so, please don't hesitate to contact us via our Contact Form or by writing to us to